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Your Rights and Our Legal Position

Access to e88e depends entirely on your local law and eligible region — we are clear about that, and this page explains exactly where we stand.

Eligibility by local lawAccount data rightsBangladesh-region termsContact path for disputesPolicy revision notices
e88e Your Rights and Our Legal Position
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We collect only what we need to run your account and process transactions. That includes your registration details, payment method identifiers from bKash, Nagad or Rocket, and session logs. We do not sell your data to third parties. Retention periods follow standard practice — active account data is kept while the account is open; if you close your account, we retain transaction records for the period required under applicable financial rules. You have the right to request a copy of the data we hold on you or to ask for corrections.

Data Retention

We hold account and transaction data only as long as required. After account closure, financial records stay on file under applicable retention rules before being deleted.

Cookie Policy

We use session and preference cookies to keep your account login active and remember your wallet choice — bKash, Nagad or Rocket. You can manage cookies via your browser settings.

Account Security

Every login is protected with OTP verification sent to your registered mobile number. We also flag unusual login locations and may require you to re-verify before access is restored.

Requesting Changes

To update personal details, correct an error or submit a data-access request, contact support via live chat or email. We aim to respond to formal data requests within a reasonable timeframe.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For anything relating to account disputes, data access requests or policy questions, our support team is the direct route. We handle legal queries separately from general account help — use the channels below and describe your issue clearly so it reaches the right person.

Live Chat Open live chat from your account dashboard for immediate policy questions. Our team can confirm account status, flag a dispute or direct you to the right process.
Email Support Send detailed legal or data-access requests to our support email. Include your account reference and the specific policy section your query relates to for a faster response.
Account Help Centre The help centre in your account settings holds current policy documents. You can also submit a formal query from there — useful if your issue involves wallet records from bKash, Nagad or Rocket.

Common Legal Questions About Your Account

These are the questions we see most often about policy, eligibility and account rights. If yours is not covered here, reach us directly through live chat or the support email.

Access depends on your local law and eligible region. We do not make legal determinations on your behalf — check whether online gaming is permitted where you are based before opening an account.

We hold your registration details, transaction records including bKash, Nagad or Rocket payment identifiers, and session logs. You can request a copy of this data by contacting our support team.

Open a support request via live chat or email. State which detail is incorrect and provide the correct version. We will verify your identity before making changes to core account fields.

Transaction and financial records are retained for the period required under applicable rules. Non-financial profile data is removed once the mandatory retention window has passed.

We reserve the right to update terms at any time. We post changes on this page and, where material, notify you through your registered contact. Continued account use after a change means you accept the updated terms.

Send a written description of your dispute to our support email, including your account reference and any relevant transaction records from bKash, Nagad or Rocket. Our team will route it to the correct review process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.